system integration,
IPE, B2B, CRM and customer relationship management
ERP Abbate's system integration consultants
allow an ERP user to develop an IPE or Inter-Enterprise
Process Engineering architecture, exploit B2B advantages,
and improve customer relationship management. CRM is the
new frontier in the ERP world.
System integration requires deep analysis of business requirements.
We understand the value of understanding specific requirements
in your industry segments. System integration is the only
way to face with very important items, such as:
- IPE (Inter-enterprise process engineering)
- B2B (Business-To-Business)
- CRM (customer relationship management)
- Datawarehousing
- Costing models
After careful consideration and analysis,
ERP Abbate's system integration consultants research all
possible solution to better integrate your ERP system with
a B2B platform or a customer relationship management module.
ERP Abbate's system integration consultants give practical
advice on how to turn different systems into one powerful
force multiplier. IPE architectures are based upon system
integration. In an IPE-model BUY and SELL activities are
all connected to each other. Internal enterprise processes
become part of an ADD VALUE chain. If we try to build a
2D-layout for an IPE, we would surely notice that every
internal department will end in someone's else department
out of the traditional enterprise boundary. This will add
power to your customer relationship management.
System integration makes your suppliers, customers, and
your company become all part of a B2B system. Nowadays,
many new ERPs offer these new features incorporated in their
modular architectures. ERP Abbate makes you choose: a new
ERP? Or a system integration project? Remember: it is not
just a software issue! IPE, B2B, and CRM require careful
planning, specialised project management, and users' competence
assessment. There are many who talk about customer relationship
management, meaning just a tool to analyse your marketing
contacts! CRM is much more than that.
ERP Abbate's system integration consultants show you how
to create and optimise links between your legacy application
and B2B and/or CRM modules. It is not an easy task; however,
we have the expertise and skills to accurately analyse system
integration needs. If we plot an IPE architecture upon a
3D-graph, sometimes called an e-commerce sphere, e-commerce
software applications will occupy its upper and external
portion, featuring Web-Marketing, customer relationship
management, Vendor Management, and Extended Value Supply
Chain activities.
System integration affects this sphere. In the centre of
it, within this IPE architecture, we would locate 2 inter-communicating
layers:
- External software components (B2B and/or CRM software
programs)
- Legacy applications (Accounting Systems, Warehouse Management,
ERP, RDBMS, etc...).
There will be a lot of KNOTS, connecting B2B and CRM components
with points of legacy systems.
ERP Abbate's system integration consultants know very well
that success of a customer relationship management program
is largely related to:
- How this sphere is projected
- How knots are optimised
Knots is a good word to describe the complex
linking procedure that must be followed to interface the
B2B and CRM upper layer with the legacy application layer.
Final goal: an IPE architecture. The mean: system integration.
Customer relationship management
Customer relationship management can bring success to an
organisation and upgrade its performance. However, success
is built on access to data. A system integration platform
is critical to:
- Transforming and moving data between B2B/CRM modules
and legacy applications
- Reconciling different data models to leverage data across
B2B-linked members and increase customer satisfaction
- Making data more accessible (no customer relationship
management without full data accessibility)
- Ensuring the right data is available and "clean" to
provide your staff with customer relationship management
reports and analysis
Without system integration, companies
will perform B2B and CRM activities by using stale data.
This bring an IPE architecture close to a disaster when
B2B users are granted access to stale or "dirty" data.
System integration means:
- Analysing customer relationship management requirements
to integrate or develop various software applications
such as B2B, and CRM with the existing ERP
- Managing the impact B2B and CRM architecture upon the
existing client's information systems
- Designing the logistic system to match with business
inputs coming from B2B and CRM platforms
- Designing complete IPE architectures to match customer
relationship management requirements
- Providing the client with a path to deal with key-issues,
such as:
- IPE and CRM architecture Blueprint
- B2B and Product management
- Customer relationship management
- Churn rate and customer fidelity
- Datawarehousing
and datamarts
- ABC costing
models
ERP Abbate's
system integration consultants are here to solve your system
integration requirements. Give ERP Abbate a call today at:
+39 045 6837169 and let us help your firm with your
System integration, IPE, B2B,
CRM, customer relationship management, enterprise integration
OLAP and database integration requirements: all of the above
let you exploit market globalisation at its best!
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